Designing Matrix Organizations That Actually Work: How IBM， Procter & Gamble， And Others Design For Success矩阵组织运转设计：如何像IBM与宝洁公司那样成功运作 rb mobi 在线 下载 lit txt 网盘 pdf

Organization structures do not fail, says Jay Galbraith, but management fails at implementing them correctly. This is why, he explains, the idea that the matrix does not work still exists today, even among people who should know better. But the matrix has become a necessary form of organization in today's business environment. Companies now know that if they have multiple product lines, do business in multiple countries, and serve many customer segments through a variety of channels, there is no way they can avoid some kind of a matrix structure—and the question most are asking is "How do we learn how to operate the matrix effectively?" In Designing Matrix Organizations That Actually Work, Galbraith answers this and other questions as he shows how to make a matrix work effectively.

Drawing on his forty years of experience in studying and consulting with matrix organizations, Galbraith first defines what they are, tells why they are chosen, and explains why there have been failures. He provides for a complete design of the matrix organization using his Star Model, a tested framework that aligns changes in structure, processes, rewards, and people practices. The Star Model consists of policies that leaders can control and that can affect employee behavior. It shows that managers can influence performance and culture—but only by acting through the design policies that affect behavior. In order to make a matrix work, the author reveals, good relations between departments are needed, planning processes are necessary to get aligned goals, the aligned goals must go into the reward system, and people who are matrix savvy must be selected and developed. Using examples from IBM, Nokia, Procter & Gamble, and other successful corporations, he clearly illustrates the planning processes, reward systems, and human resources practices of successful implementers of the matrix.

Preface

Introduction: Matrix Organizations: What Are They?

Where Did They Come From?

What Is a Matrix?

What Are the Origins of the Matrix?

What Happened?

The Star Model

Implications of the Star Model

Part One: Simple Matrix Orqanizations

1. Simple Matrix Structures

Two-Dimensional Structures

　　Pharmaceutical R&D Lab Example

　　Summary

　2. The Two-Hat Model

What Is the Two-Hat Model?

Examples of Two-Hat Structures

Summary

　3.The Baton Pass Model

　　The Consumer Goods Model

　　The Pharmaceutical Model

　　Summary

　4.The Matrix Within a Matrix

　　Design Challenges of the Matrix Within a Matrix

　　Matrix Within a Matrix at the Corpora feLeVel

　　Mars Pet Food Example

　　Summary

　5. Balancing Power and Defining Roles

　　Designing Power Bases

　　Roles and Responsibilities

　　Summary

Part Two: Complex Matrix Structures

　6. The Three-Dimensional Matrix

　 International Strategy

　　The Geography-Dominant Matrix

　　The Balanced Matrix

　　The Business-Dominant Matrix

　　Differentiated Structures

　　Other Three-Dimensional Models

　　Summary

　7. More Complex Matrix Structures

　　Global Account Teams

　　The Front-Back Hybrid Model

　　Summary

　8. The IBM Structure

　　The IBM Front-Back Hybrid

　　More Complexity?

　　Summary

Part Three: Completinq the Star Model

　9. Communication in the Matrix

　　 Informal Communication

　　 Formal Communication

　　 Summary

　10. Planning and Coordination Processes

　　 Goal Alignment, Dispute Resolution, and　Coordination Mechanisms

　　 Summary

……

References

About the Author

Index

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Organization structures do not fail, says Jay Galbraith, but management fails at implementing them correctly. This is why, he explains, the idea that the matrix does not work still exists today, even among people who should know better. But the matrix has become a necessary form of organization in today′s business environment. Companies now know that if they have multiple product lines, do business in multiple countries, and serve many customer segments through a variety of channels, there is no way they can avoid some kind of a matrix structure and the question most are asking is "How do we learn how to operate the matrix effectively?" In Designing Matrix Organizations That Actually Work, Galbraith answers this and other questions as he shows how to make a matrix work effectively.

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