角色表演概论：管理问题场面与处理固执者的25种结构排演ROLE PLAY MADE EASY rb mobi 在线 下载 lit txt 网盘 pdf

　　Written by training expert Susan El-Shamy, Role Play Made Easy is a practical and highly accessible resource for planning, preparing, and implementing effective role-playing activities that are solidly grounded in proven learning techniques. Role Play Made Easy offers trainers at all levels of expertise the step-by-step guidance needed to facilitate role playing activities that are appropriate for a wide variety of organizations and training situations. The book’s 25 role play activities are designed to help participants build skills, boost confidence, and increase the likelihood of behavioral change. Role Play Made Easy offers many types of role-playing activities and also includes

Step-by-step directions for absolutely everything necessary to plan and implement a successful role-play

Strategies and guidelines to make role-playing both easy and effective

Tips and techniques to take the fear out of role-playing

Methods to make feedback easier and more effective

Ideas and incentives to make role playing fun

About This Book

About Pfeiffer

Introduction

PART ONE: Making the Most of Role Playing

Chapter One: Understanding Role Playing

　Chapter Two: Overcoming Resistance to Role Playing

　Chapter Three: Planning Your Role Play

　Chapter Four: Implementing the Role Play

　PART TWO: The Role Plays

Chapter Five: Warm-Up Role Plays

　1　Serving Time in Training: A Parody of Participant Roles

　2　What Are You Doing in a Place Like This? Introductions and　Expectations

　3　Lunching with Difficult People: A Warm-Up to Get Ready for Difficult People

　4　Good, Bad, and Ugly Responses: A Warm-Up for Dealing with Different Responses

　5　May I Have Your Attention Please? Warming Up for Speaking in Public

Chapter Six: Behavior Rehearsals

　6　Greetings and Salutations: A Rehearsal of Welcoming Expressions

　7　I Don’t Believe We’ve Met: Introducing Yourself to Strangers

　8　Ring, Ring? Is Anyone There? A Rehearsal of Good Telephone Etiquette

　9　What Are You Looking for in a Job? Sharing Job Satisfaction Needs

　10　Thirty Seconds of Self Expression: A Role Play for Quickly Expressing Yourself

Chapter Seven: Application Activities

　11　You’re Driving Me Nuts: Applying a Model to Ask for Behavior Change

　12　Selling to the Buyer’s Needs: A Role Play to Practice Five Selling Techniques

　13　It’s Not Just What You Say: Practicing the Nonverbals of Public Speaking

　14　The Persistent Requesting Technique: A Role Play for Dealing with “Yes, But .”

　15　Here’s What You’re Going to Do: Introducing a Learning Activity

Chapter Eight: Problem- and People-Focused Role Plays

　16　Show Me the Money: Asking for a Raise or Promotion

　17　Problem? What Problem? A Performance Problem Role Play

　18　Why Are You People So Difficult? A Difficult Person–Focused Role Play

　19　Hey, Buddy, That’s My Parking Place: Group Role Play on Managing Conflict

　20　Hold the Mayo: Ordering Your Lunch in English

Chapter Nine: Impromptu Role Plays

　21　Perfect Presentations: A Role-Playing Contest for Effective Presentations

　22　Meeting Madness: A Role Play of the World’s Worst Meeting

　23　In 15 Seconds or Less: A Contest on Asking for a Change in Behavior

　24　Tally Ho! A Group Debriefing Activity

　25　The Roving Reporter: An Impromptu Debriefing Role Play

PART THREE: Designing Your Own Role Plays

Chapter Ten: The Design

Chapter Eleven: Forms for Your Use

Determine Your Learning Goals

Write a Goal Statement

Choose the Type of Role Play You Will Design

Write a General Summary of the Role Play

Checklist to Determine Role-Play Particulars

Role-Play Design Format

Situation Development Form

General Feedback Form

Nonverbal Feedback Form

References

The Author

Index

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作者简介：

　　Susan El-Shamy is a senior partner at Advancement Strategies, a training and development resources company in Bloomington, Indiana. For more than twenty years she has designed and delivered training products and programs. She is the author of numerous training materials and books including How to Design and Deliver Training for the New and Emerging Generations.