激励基层员工的积极性BUILT TO SERVE: HOW TO DRIVE THE BOTTOM rb mobi 在线 下载 lit txt 网盘 pdf

In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work.

Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity.

The time is now. Sanders reveals how your people can adopt United's mission of “Ultimate Service, Superior Performance, Positive Impact.” He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce.

Treat your customers like partners

Create a people-centered culture in a numbers-focused world

Communicate your organization's vision

Focus on strengths, not weaknesses

Tie performance to the success of your mission

Reduce your employee turnover

Build communities connected by an emotional bond

Ensure sustainability and growth-with an eye on the principles that allowed your success in the first place

When you're built to serve, employees come to work because they want to, not just because they have to. Built to Serve is your hands-on guide to seeking this higher purpose.

Foreword: Dr. Stephen R. Covey

Preface

Introduction

PART I Building a People Culture in a Numbers World

AISLE 1 Understanding Higher Math

AISLE 2 The Emerging Career Model

AISLE 3 Making Winners Fail

AISLE 4 Knowing Players from Fans

PART II Executing First Things First

AISLE 5 Defining the Who: See the Vision

AISLE 6 Defining the What: Know the Mission

AISLE 7 Defining the When: Keep the Faith

AISLE 8 When Things Go Bad (and They Will)

PART III Intangibles Drive Tangibles

AISLE 9 People, Not Profits

AISLE 10 Decision-Making: More Than a Spreadsheet

AISLE 11 The 4P Management System

AISLE 12 Humility Trumps Pride

Conclusion

Afterword: Ken Blanchard

Index

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In Built to Serve , Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work. Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity. The time is now. Sanders reveals how your people can adopt United's mission of “Ultimate Service, Superior Performance, Positive Impact.” He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce. Treat your customers like partners Create a people-centered culture in a numbers-focused world Communicate your organization's vision Focus on strengths, not weaknesses Tie performance to the success of your mission Reduce your employee turnover Build communities connected by an emotional bond Ensure sustainability and growth-with an eye on the principles that allowed your success in the first place When you're built to serve, employees come to work because they want to, not just because they have to. Built to Serve is your hands-on guide to seeking this higher purpose.